Support
Write to us if something doesn't work, if a rule looks wrong or if you'd like to suggest an improvement. A real person answers.
Support emailsoporte@vaerse.com
To help you faster. Tell us which game it is, your phone model and what you were doing. We usually reply within 1 or 2 working days.
I changed phones and lost my progress
Your progress is stored only on your device to protect your privacy. If you uninstall the app or change phones, it starts from scratch. There is no account and no cloud copy.
I can't hear music or sound effects
Check the sound button in the game and that your phone isn't on silent. On iPhone you need to tap the screen once for the system to enable audio.
I think a rule is applied wrongly
Rules vary a lot from one region to another. Tell us how you play there and in which move it happened: we love fine-tuning the game.
What data do you collect?
None. Our games don't ask for an account, use no analytics or ads and connect to no server. Details are in the Privacy Policy.
When do Solitario Village and Gravity come out?
We are finishing them. We will announce them here and in the stores; if you want a heads-up, write to us and we'll send it.
Last updated: October 1, 2026